MLSD’s call center responds to 95 percent of received calls in one month

According to the latest statistical report released by the department of customer and labor relations, the Ministry of Labor and Social Development (MLSD) announced that its call center responded 95.38 percent of incoming calls during the month of May 2017.

The ministry stressed such indicator shows its keenness to respond quickly to customers and meet their needs, pointing out the development of customer service has reduced the number of complaints to 3,408 from the start of 2017 till June.

Meanwhile, the labor education website, a program at the department, received 471,621 visitors at the end of May where the number stood at 1,191,729 in 2016.

The report also shows that 52 percent of customers think the website is one of their favorite channels as the total number of inquiries received by the labor adviser service reached 13,704 in late May compared to 40.932 in 2016.

In the same month, work contract received 2,644 inquiries while vacations and end of service came next to 1,795 and 1,346 respectively.

A total of 1,260 inquiries were submitted on wage as other inquiries included women work, Musaned (domestic labor program), wage protection system (WPS), foreign labor affairs and among other ministry’s services.