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Ministry of Human Resource and Social Development
Ministry of Human Resources and Social Development seeks to achieve the objectives of the National Transformation Program based on Saudi Vision 2030
Ministry of Human Resources and Social Development participates in the 1st edition of the Digital Government Forum and wins two accolades
The Ministry of Human Resources and Social Development participates in the Black Hat conference
The Ministry of Human Resources and Social Development is crowned with the Global Excellence Award for Projects of 2022
Disabled people.
You can trace your application status through the e-Services portal under “ Talabaty” icon
The accepted file formats are (JPG, JPEG, and PDF).
Please review the handbook of service.
The people with disability.
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It is a program developed under legislation that achieves the objectives of social protection, including cash support, rehabilitation, training and the provision of appropriate job opportunities to support the most needy groups of the poor who deserve zakat to improve their social, economic and health aspects.
The applicant must meet the conditions of entitlement to the security pension
The applicant must create a personal file for him and complete the necessary data for this.
Choose a social security support program, and apply for it.
Estimated order closing time 1-25 days
This service allows the Ministry of Labor and Social Development beneficiaries to inquire about the status of the case record sent to Hafiz Program.
The following information should be fillled in:
Time Anticipated to Close the Request: Immediate via Electronic Services
If the request exceeded the specified time, you can follow up through Your voice is heard service
This service allows the beneficiary from the people with disabilities to inquire about the status of his /her information sent among the information of the people with disabilities who are included in Nitaqat Program .
The following information should be filled in:
Time Anticipated to Close the Request: Immediate via Electronic Services
If the request exceeded the specified time, you can follow up through Your voice is heard service
This service allows the beneficiary from the people with disabilities or the families supporting the orphans to inquire about the status of the provided financial subsidy.
The following information should be filled in:
Time Anticipated to Close the Request: Immediate via Electronic Services
If the request exceeded the specified time, you can follow up through Your voice is heard service
This service allows both citizens and legal entities to establish a cooperative association without the need to follow up with the ministry or its other branches.
The features of this service:
You should go to the branch of the Ministry of Labor and Social Development in the regions and apply for your request
The request number and detail will be sent via text message
The expected time for closing the order is 90 days if it is not submitted by the applicant or if there is no response to the ministry's inquiries
An electronic service that enables the users of Social Insurance Pensions and their dependents enrolled in the system Social Insurance Pensions from getting documented scene from the Ministry of Labor and Social Development to be submitted to the requesting party
Expected time to close the order: Immediately
If the request exceeded the specified time, you can follow up through Your voice is heard service
amicable settlement is the first stage of considering the clims of labor disputes between the worker and the owner ,it will be received electronically , to clarification the legal attitude of the lawsuit for labor dispute , attaching the necessary documents and reviewing them by the competent employees and granting a week to direct negotiation , send the letters of notification to the settlement sessions , try to bring the views closer , conduct the mediation process to resolve the dispute , try to reach an amicable solution acceptable to the partners if possible . Or refer the case to the labor court within 21 working days from the date of the first lawsuit.
the labor should not be classified as domestic labor
the prosecutor must submit an electronic complaint to the settlement office according to the city where the last working day is
the prosecutor must submit a complaint within 12 months
(before the case will end )
if the applicant is a representative , the power of attorney must be entitled to attending the friendly settlement administration , and has the right to abdication ,peace, remission
if he is an agent for the establishment of power of attorney under the ministry of justice, an agent must be registered with ministry of labor
Time Anticipated to Close the Request: the labor courts shall be referred in case of conciliation within 21 working days from the date of the first session
This page is available in Arabic by click here
You should go to the branch of the Ministry of Labor and Social Development in the regions and apply for your request
The request number and detail will be sent via text message
The national platform for donations “Donate” was launched in implementation of Ministerial Resolution No. (37052) issued on 30/2/1442 AH to build a national model that reflects the highest meanings of social solidarity through giving and giving in charity, and finding a safe and transparent way to deliver donations to those in need under the umbrella of the Ministry of Human Resources and social development.
You can donate in very simple steps. Just choose the donation opportunity you want, select the donation amount, and finally enter your bank card information and donate.
You can contact us through one of these options:
twitter: https://twitter.com/DonationsSA
instegram: https://www.instagram.com/DonationsSA
The national platform for donations “Donate” was launched in implementation of Ministerial Resolution No. (37052) issued on 30/2/1442 AH to build a national model that reflects the highest meanings of social solidarity through giving and giving in charity, and finding a safe and transparent way to deliver donations to those in need under the umbrella of the Ministry of Human Resources and social development.
You can donate in very simple steps. Just choose the donation opportunity you want, select the donation amount, and finally enter your bank card information and donate.
You can contact us through one of these options:
twitter: https://twitter.com/DonationsSA
instegram: https://www.instagram.com/DonationsSA
It is a website under the supervision of the Volunteer Work Platform, in which organizations that provide volunteer opportunities are linked to volunteers
It is a website under the supervision of the Volunteer Work Platform, in which organizations that provide volunteer opportunities are linked to volunteers
It is a website under the supervision of the Volunteer Work Platform, in which organizations that provide volunteer opportunities are linked to volunteers
The end-of-service gratuity is one of the rights of the worker to the employer in the event of the termination of the work contract, and the Saudi legislator obliges the employer to pay it to the worker at the end of the work contract, whether the work contract is for a fixed-term or indefinite-term. For this reason, this service allows for the method of calculating the end-of-service gratuity, the due date for the gratuity, and how to calculate it according to the rules of the Saudi labor system.
An e-service provided by the Human Resources Development Fund (Hadaf) that brings together everything related to the children's hospitality sector in the Kingdom of Saudi Arabia, which aims to create a bridge of communication between hospitality centers to offer and market its services to parents looking for centers to register their children, in addition to supporting the empowerment of working women to join labor market and continue to do so. Qurrah also works to provide accreditation support for child care centers.
Register in Qurrah portal.
Add details about the child.
Look for centers in the vicinity that have a "Hadaf" logo in case you want to register for a fund-supported center.
This page is available in Arabic by click here
Granting initial approval to the applicant to open a new family guidance center or a branch of a previously licensed family guidance center, which authorizes him to complete the procedures with the relevant authorities in preparation for obtaining a family guidance center license.
Rehabilitation and guidance platform
In the event of non-response according to the specified period, follow-up and escalation can be made via the client page
This service provides automation for all verification procedures for the data of government employees who have completed their service period, taking into consideration the calculated service period for the purpose of retirement. The service enables issuance of service statement to be sent to the Public Pension Agency to complete retiree pension payments automatically.
Expected time to close the order: 2 working days
This service targets support jobs seekers looking for servant and lumped wage jobs. It enables the targeted job applicants to apply for the available civil service jobs, and allow them to enter their personal information, health status, employment information – if employed, educational degree, work experience, training programs. Eventually, the applicant information are made available for the Ministry of Civil Service specialists to build a database of support jobs.
Expected time to close the order: 7 working days
If the request exceeded the specified time, you can follow up through Your voice is heard service
The system aims to assist jobseekers looking for servant and lumped wage jobs to enable them to register their personal information, health status, work information - if employed, educational degree, work experience, and training programs. The system provide information about applicants to the Ministry of Civil Service specialists to build a database for supporting jobs.
Expected time to close the order: 7 working days
An electronic service that enables government agencies to promote their employees, either through offering and differentiation, or through exceptional promotion, which contributes to the governance of the entire promotion process of all kinds.
This service enables government agencies to register their annual job vacancy requirements to allow the Ministry of Civil Service to announce for these jobs to Saudi job seekers.
Expected time to close the order: 3 working days
If the request exceeded the specified time, you can follow up through Your voice is heard service
This service enables the Ministry of Finance to register all annual budget jobs at the beginning of each financial year, allowing government agencies to audit their jobs and review them electronically. Then, the Ministry of Civil Service conduct final review on jobs for approval and registration in the ministry's database.
Expected time to close the order: 4 working days
If the request exceeded the specified time, you can follow up through Your voice is heard service
In accordance with the ambitious Saudi localization plans to provide better job opportunities for Saudi citizens, as well as achieving the Ministry of Civil Service and citizens goals and aspirations, the Job Localization service have been developed. The service allow to follow up on all non-Saudi employees precisely, in terms of contracting requests (internal and external) and contracts renewal in all government agencies and all job ladders, from the stage of applying to the stage of replacing the citizen with a job occupied by a non-Saudi. The government agencies are enabled to submit contracting applications, electronically through the service, to the Ministry of Civil Service, which in turn review, approve or reject submitted contracting requests and review the contract renewal requests by linking with the ministry's systems such as: Jadarah, Qualifications Guide and the Public Job System.
Expected time to close the order: 5 working days
The service facilitates the process of following up and studying the rules and regulations inquiries requested by government agencies, and then informing the government agency of the official opinion.
Expected time to close the order: 3 working days
If the request exceeded the specified time, you can follow up through Your voice is heard service
This service enables government agencies to identify the current status of their employees (whether on the job or not on the job) and the status of the employee current salary. This service has replaced the service “Report about a Saudi Citizen”.
Expected time to close the order: Immediately
If the request exceeded the specified time, you can follow up through Your voice is heard service
This service allows government agencies representatives to inquire about the current data of their employees or their posts using the Ministry of Civil Service database.
Expected time to close the order: Immediately
If the request exceeded the specified time, you can follow up through Your voice is heard service
The Training and Scholarship Portal provides a unified portal for all government agencies to apply for training and/or scholarships for their employees. After submitting training and/or scholarships applications, the Ministry of Civil Service will take necessary actions to finalize the application.
Expected time to close the order: 6 working days
If the request exceeded the specified time, you can follow up through Your voice is heard service
Establishment file opening services:
Opening a main Establishment file service:
Through the service, a request will be submitted to open a main Establishment file, in which the main Establishment data will be entered, the required licenses will be added, and the documents related to the licenses will be attached.
Sub-Establishment file opening service:
Through the service, a request to open a sub-establishment file will be submitted so that the data of the main establishment is entered, the required licenses are added, and the documents related to the licenses are attached.
Establishment Data Amendment Service:
Through the service, the Establishment file data will be modified, and Wasel data can also be updated through it
Opening a main facility file service
In the event that the type of establishment is a “company”, the following data must also be entered:
Subfolder facility file opening service
Establishment data modification service
Expected time to close the order: Immediate
In the event of non-response within the specified period, follow-up and escalation can be made via the customer page
Automating the mechanism for issuing visas for people with disabilities and unifying the recruitment controls for social development and work through the technical link between the Musaned system and the social welfare system to identify the beneficiaries and the fee-exempt visa
The user chooses the service of exempting visa fees for people with disabilities from the list of electronic services on the Ministry's website.
Fill in the required data, then submit the application. The letter of endorsement will be displayed for printing or sending via e-mail to the beneficiary in real time.
The issued endorsement letter can be reprinted through the “My Requests” icon.
A service that enables establishments to electronically approve their work regulations
With regard to electronically approving regulations by establishments, the establishment must:
Log in and register on the Qiwa platform.
The client is presented with two options for approving the regulations.
The first option (approving the model bylaw without making any amendments or additions to it through the platform and following the required steps until it is approved and an electronic certificate is issued).
The second option (in the event that the establishment desires to prepare a regulation to organize the work in particular and did not choose the model regulation, in this case it is required to review and attest it from the law firms accredited by the Ministry.
With regard to the participation of law firms in reviewing and approving work organization regulations for private sector establishments other than the standard form electronically, the steps for implementing the service are as follows:
Register in Qiwa platform as a law firm.
Provide justifications that must be available.
Reviewing the accreditation request by the Director of the Systems Audit Department for the private sector to study and accept it.
In the event that the office is approved, it receives the approval requests received from the establishments through the platform.
Submitting the regulations after ensuring their regularity in the final version to the competent department in the Ministry for review and approval.
In the event that there are notes on the list, it is returned to the law firm for amendment.
In the absence of notes on the regulation, the administration shall approve it electronically and provide the facility and the office with a copy thereof.
The work organization regulation for the establishment adopts the organization of work for the establishment according to any of the following two procedures:
First: Lifting the work organization regulation without modification: immediate
Second: Updating the work regulation by adding amendments that do not conflict with the provisions of the labor system: 5 working days
This service enables the establishments to identify the entity domain and its related establishments.
Time Anticipated to Close the Request: Immediate via Electronic Services
A service that enables establishments to apply to modify their activity, in the event that the current actual activity practiced by the establishment does not apply to the activity registered at the Ministry of Human Resources, Development and Social.
Login to the electronic services portal "Enterprises Portal".
Choose the service of changing the commercial activity of the establishment
start serving
Time Anticipated to Close the Request: Will be specified by activities committee
A service that enables the establishment to apply to change the profession of the resident employee who works for it to match the work he does, and the establishment can also apply through the service to correct the profession of the employee who works for it according to the Unified Saudi Occupational Classification Guide
Login to the Qiwa platform
Choose a career change service
start serving
A service that allows the facility to submit a request to reduce the value of the first visit violations against the facility
Log in to the electronic services portal using the username and password of the establishment.
The business owner selects the establishment to object or submit a settlement against it from the list of listed establishments.
The employer/authority selects the service of objections and settlements of work violations from the list of facility services
The system displays all the violations that meet the conditions of the settlement request by clicking on the search button, and the employer / authority can search for a specific violation or several violations on a specific date.
The employer selects the settlement procedure to display the settlement request and start the procedure by filling in the fields and uploading the attachments
Create a contract (telework platform)
Entering the platform - creating a project - creating a job - creating a contract
Creating work environments that achieve the highest levels of compliance with the decisions and regulations of the Ministry of Human Resources and Social Development, through an integrated cycle that begins with the establishment’s self-assessment of itself to know the percentage of its compliance with laws and regulations, and then correcting the establishment of its conditions by understanding the points of commitment and working to correct violations - if any - beforehand. The inspector's visit.
Log in using the establishment data at the Ministry of Human Resources and Social Development (single sign-on for the Ministry's services).
Agree to the terms and conditions.
And then start the self-evaluation process by answering all the criteria for each facility, and when answering the evaluation questions, please make sure to attach the required files.
Apply for telework jobs
Register on the platform - fill in the resume - search for jobs - apply for jobs
New registration in the electronic gate service to allow the user to benefit from available electronic service
Time Anticipated to Close the Request: Immediate via Electronic Services
If the request exceeded the specified time, you can follow up through Your voice is heard service
A service that enables establishments to submit an objection to violations of the labor system for which an administrative decision has been issued by the Accreditation Center.
Log in to the electronic services portal using the username and password of the establishment.
The business owner selects the establishment to object or submit a settlement against it from the list of listed establishments.
The employer/authority selects the service of objections and settlements of work violations from the list of facility services
The system displays all violations that meet the conditions of the objection request by clicking on the search button, and the employer / authority can search for a specific violation or several violations on a specific date.
Then the business owner chooses the objection procedure to display the objection request and start the procedure by filling in the fields and uploading the attachments.
The expected time for closing the application: to be determined by the inspection agency and the development of the work environment
In the event of non-response according to the specified period, follow-up and escalation can be made via the client page service
The service allows querying the worker’s data, knowing that an explanatory message will be displayed when an update is made to the worker’s data from the Ministry of Interior
The user selects the service to view/update worker data from the list of employment services
The user inquires about the worker by entering a number (identity card / residence / border)
The worker's data is displayed/updated
Expected time to close the order: Immediate
In the event of non-response within the specified period, the follow-up and escalation can be done via the customer's page
It is a service to issue a Saudization certificate upon request that proves the extent of the facility’s commitment to Emiratisation according to the laws stipulated by the Ministry of Human Resources and Social Development, and it can be used in several procedures such as applying for government tenders and obtaining financial extracts for those projects
Login to Qiwa platform
Choosing the service of issuing and renewing work licenses
Service start
Is the service of issuing work permits for the workers of the expatriate establishment, which is the approval of the Ministry of Human Resources and Social Development for them to work in the Saudi market, and it is one of the requirements for issuing or renewing the residence permit for the worker by the General Directorate of Passports
Time Anticipated to Close the Request: Immediate via Electronic Services
This service enables the user to issue a professional license for workers at outlets for gold and jewelry activity.
Visit the e-services website and log in to the individual service click here.
Choose the icon to request a professional license for gold and jewelry.
For more information, you can view the guide to the service of issuing a professional license for workers in sales outlets for gold and jewelry activity
Expected closing time:immediately
In the event of non-response within the specified period, follow-up and escalation can be made through the cliant page
The "My Employment Data" digital platform enables civil service employees and human resources specialists to take advantage of the latest technologies developed by the ministry. The platform provides digital services for civil service employees, enabling them to correct and review their employment data. A partnership with The Ministry of Health have been made to provide details on sick leaves of the employees through the digital platform. Additionally, the historical job record and printing a service statement, with the possibility of following the decisions of training, scholarships and administrative transactions, and providing the period of service after the approving the update requests on the employment data are also available and easily accessed through the platform. The platform also allows its users to follow up on all requests from anywhere and at any time, and give more digital services that save employee time and effort without needing to visit the ministry.
Expected time to close the order: 30 working days
If the request exceeded the specified time, you can follow up through Your voice is heard service
Women Leaders (Qiyadyat Platform) is an interactive national platform, and it is one of the initiatives of the Ministry of Human Resources and Social Development. The platform contains a database of national women leaders, in order to facilitate quick access to leaders, whether from the public sector or private sector institutions.
It is an electronic service, which enables people with disabilities who are currently registered in the ministry as beneficiaries to submit a request to updating their disability data, or the people with disabilities who are not registrar yet in the ministry to submit a request to register their disability data and registering them as beneficiaries of ministry to be able to benefits the services provided to people with disabilities.
Log in to the portal and select "Disability Evolution" services from electronic services.
Fill out Disability Evolution's form and upload your medical report then submit the request.
The request number and detail will be sent via text messag
The status of a Disability Evolution can be tracked from option "My Requests".
Time Anticipated to Close the Request: 30 days
If the request exceeded the specified time, you can follow up through customer page
It is an electronic service, which enables people with disability who currently registered as beneficiaries to apply for the “Financial subsidy service for people with disability.” to get a monthly subsidy according to the terms and conditions.
Time Anticipated to Close the Request : 10 days
If the request exceeded the specified time, you can follow up through Your voice is heard service
1- The beneficiary shall enter the electronic services portal
2- The beneficiary will sign in by choosing the service from the list of electronic services.
3- The system checks the existence of a valid electronic card for the beneficiary (More than 3 months remain before the card is expired).
4- If there is no card or the card is invalid, he is directed to the sub procedure (Request for issuing a new card or renewal application)
5- If a valid card is present, a digital certificate issued to the beneficiary is displayed with the possibility of:
a. Print the certificate.
b. Send the digital certificate in PDF format to the e-mail of the beneficiary after checking the presence of e-mail registered in user profile.
Time Anticipated to Close the Request: Instant Service
If the request exceeded the specified time, you can follow up through Your voice is heard service
The service provides the possibility of issuing a digital certificate for traffic facilities for persons with disabilities through the electronic portal by providing an electronic certificate, which enables them to use their designated parking locations throughout the Kingdom with ease.
The service also makes it easier for the beneficiary to issue the certificate through the electronic portal, and print or send it to himself via e-mail in the form of a PDF file, therefore he does not need to visit the branch unless the beneficiary wishes to submit and receive a plastic card via the branch.
1- The beneficiary shall enter the electronic services portal
2- The beneficiary will sign in by choosing the service from the list of electronic services.
3- The system checks the existence of a valid electronic card for the beneficiary (More than 3 months remain before the card is expired).
4- If there is no card or the card is invalid, he is directed to the sub procedure (Request for issuing a new card or renewal application)
5- If a valid card is present, a digital certificate issued to the beneficiary is displayed with the possibility of:
a. Print the certificate.
b. Send the digital certificate in PDF format to the e-mail of the beneficiary after checking the presence of e-mail registered in user profile.
Time Anticipated to Close the Request: Instant Service
If the request exceeded the specified time, you can follow up through Your voice is heard service
The service offers the possibility of issuing an autism disorder card to people with autism disorder through the electronic portal by providing electronic cards, which enables them to obtain priority in services when visiting hospitals, health centers and other facilities easily throughout the Kingdom.
The service also makes it easier for the beneficiary to issue the certificate through the electronic portal, and print or send it to himself via e-mail in the form of a PDF file, therefore he does not need to visit the branch unless the beneficiary wishes to submit and receive a plastic card via the branch.
1- The beneficiary shall enter the electronic services portal
2- The beneficiary will sign in by choosing the service from the list of electronic services.
3- The system checks the existence of a valid electronic card for the beneficiary (More than 3 months remain before the card is expired).
4- If there is no card or the card is invalid, he is directed to the sub procedure (Request for issuing a new card or renewal application)
5- If a valid card is present, a digital certificate issued to the beneficiary is displayed with the possibility of:
a. Print the certificate.
b. Send the digital certificate in PDF format to the e-mail of the beneficiary after checking the presence of e-mail registered in user profile.
Time Anticipated to Close the Request: Instant Service
If the request exceeded the specified time, you can follow up through Your voice is heard service
Issue disability certificate service allows registered beneficiaries who have their disability evaluated to apply and issue the certificate online with the beneficiary information. This certificate is certificated and endorsed by the ministry of labor and social development according to terms and conciliations.
The service allows the beneficiary to print the certificate immediately or send it to their email as PDF.
Targeted segments:
Disabled people.
Terms and Conditions:
Time Anticipated to Close the Request : immediately
If the request exceeded the specified time, you can follow up through Your voice is heard service
An electronic service that enables persons with disabilities who are registered with the Ministry and whose disability has been assessed to apply for financial aid for special medical devices for persons with disabilities according to the conditions and regulations.
Targeted segments:
Disabled people.
Terms and Conditions:
The user shall choose the subsidy service for special medical devices for persons with disabilities from the list of services in the electronic services portal at the Ministry's website.
Fill in the required data (disclosure of the beneficiary's data and approval of the declaration and undertaking) and submit the application.
The status of the application for financial aid can be monitored through the "My Requests" icon.
Expected time to Request completion: 10 days
If the request exceeded the specified time, you can follow up through customer page
An e-service that enables orphans registered in the Ministry's system to Request and issue
a letter of recommendation To be submitted to third parties according to the terms and conditions.
If a listed entity is chosen, the letter is displayed for printing or sending via e-mail to the beneficiary in real time.
In the case of choosing (other) the beneficiary will fill in the entity details to be referred to with the reason. The request will then be sent to the ministry branch and processed by the employee.
Expected time to Request completion: Immediately
If the request exceeded the specified time, you can follow up through Your voice is heard service
E-Service that enables people with a registered disability, and have an updated disability evaluation to apply for a letter of support to exempt visa fees for persons with disabilities. Based on the acceptance criteria
Time Anticipated to Close the Request : instant
If the request exceeded the specified time, you can follow up through Your voice is heard service
The Sustainability and Empowerment Program aims to activate the contribution of the endowment sector to the development and development of the non-profit sector, and to enhance its contributions to economic and social development, so that the efforts of the General Authority for Endowments and the Ministry of Human Resources, Development and Social integrate and are consistent with each other in order to achieve the goals of Saudi Vision 2030, which is to raise the contribution of the non-profit sector In GDP - which currently does not exceed 0.3% - to 5%, matching the global average of 6%. The program also aims to raise the percentage of charitable projects with a social impact that is in line with the long-term national development goals from 7% to 33% by the year (1442 AH - 2020 AD), God willing. The output banks of the “Sustainability and Empowerment” program are in line with the directions of the General Authority for Endowments and the development strategy of the Ministry of Human Resources, Development and Social. In accordance with the determinants of the Kingdom’s Vision 2030, where the General Authority of Endowments works to activate the role of endowments and increase its development contributions through a package of programs, initiatives and projects that will contribute to achieving financial sustainability and enhancing the developmental role of endowments to meet developmental needs and priorities according to the conditions of endowers.
First: Create the entity’s account on the platform.
Second: Registering the entity's data.
Third: Recording the initial idea of the project.
Fourth: Recording the detailed idea of the project.
Fifth: Fill in the project document.
Sixth: Follow-up reports of the entity.
Seventh: Technical support cards.
For more information, see the user guide for the sustainability and empowerment platform
In the event of non-response within the specified period, follow-up and escalation can be made via the Client page
User can track his application status by visiting “My Requests” page.
Time Anticipated to Close the Request: 15 Business days.
If the request exceeded the specified time, you can follow up through Your voice is heard service
An electronic service that enables families wishing to adopt orphans by submitting an electronic request. The family should take care of the orphan and treat him as their child in spending, charity, education and all his affairs until he reaches the stage of relying on himself, according to the terms and conditions.
User can track his request status by visiting “My Requests” page.
Expected time to close the order: 10 days
If the request exceeded the specified time, you can follow up through Your voice is heard service
Elderly people can apply for long-term care through the registration application service for nursing homes for the elderly As these homes aim to house and care for every citizen, male or female, who has reached sixty or more and is unable to carry out his own affairs, and his family and relatives do not have the means to do so. In addition to caring for patients and the elderly who do not have a breadwinner and are referred from hospitals, provided that they are free of infectious and mental diseases. Through these homes, government residential care, which includes social, medical and psychological care, and its activities vary, such as cultural, professional, recreational and sports activities. These programs and events are supervised by a functional body that includes all disciplines to carry out the services entrusted to it to serve the residents of the house.
Log in to the e-services portal
The user chooses the service of applying for a care program for the elderly from the list of electronic services
Fill out the required data (and approve the declaration and undertaking), then submit the applicationThe user can track the status of the request through the "My Orders" page.
Expected time to close the order: 10 days.
In the event of non-response within the specified period, the follow-up and escalation can be done via the customer's page
An electronic service that enables custodial families to request the issuance of an identification certificate to be granted to the family to prove sponsorship and fostering of an orphan, according to the terms and conditions of the Ministry of Human Resources and Social Development.
Expected time to close the order: immediately
If the request exceeded the specified time, you can follow up through Your voice is heard service
A service that enables foster families (registered to Ministry’s systems) to obtain the end-of-adoption reward provided by the ministry in accordance with the terms and conditions.
* After submitting his/her request, user can track application status by visiting “My requests” page.
** For further clarification, please see the user manual of the service.
Expected time to close the order: 15 days
If the request exceeded the specified time, you can follow up through Your voice is heard service
An electronic service that facilitates the foster families’ procedures for requesting the issuance of a travel permit / passport, or renewing passport for a registered orphan adopted by the family according to terms and conditions.
* After submitting his/her request, user can track application status by visiting “My requests” page.
** For further clarification, please see the user manual of the service.
Expected time to close the order: 15 days
If the request exceeded the specified time, you can follow up through Your voice is heard service
E-Service that enables people with a registered disability, and have an updated disability evaluation to apply for enrolment in a private day care facility. Based on the acceptance criteria.
* For further clarification, please see the user manual of the service.
Expected time to close the order:
If the request exceeded the specified time, you can follow up through Your voice is heard service
This service allows the entities to request obtining the inquiry service about the insurance benficiaries.
The information which concerns the entity requesting the service and the agent should be filled in.
Time Anticipated to Close the Request: Immediate via Electronic Services
If the request exceeded the specified time, you can follow up through Your voice is heard service
This service allows the government entities to inquir about the insurance beneficiaries data after obtaining this service request approval.
The username and the password should be filled in and then Press on Display
Time Anticipated to Close the Request: Immediate via Electronic Services
If the request exceeded the specified time, you can follow up through Your voice is heard service
The Citizen Account Program was established to protect Saudi families from the expected direct and indirect impact of various economic reforms, which may cause an additional burden on some segments of society.
The program redirects government benefits to eligible groups in a way that encourages rational consumption, and ensures that support is directed effectively to different eligible groups, as support will be provided in cash and transferred directly to eligible beneficiaries.
The Domestic Violence Reporting Service aims to provide citizens and residents with access to help if they or someone is being abused. By reporting abuse either by submitting a report (later) or contacting the Domestic Violence Center (1919), the Ministry can prioritize people's safety by protecting them from recurrence of violence.
The Domestic Violence Reporting Service aims to provide citizens and residents with access to help if they or someone is being abused. By reporting abuse either by submitting a report (later) or contacting the Domestic Violence Center (1919), the Ministry can prioritize people's safety by protecting them from recurrence of violence.
The service allows the owners of civil centers to review the beneficiaries attached to them in a specific center
Login to the service - log in with the ID number and date of birth of the person authorized by the center
immediately
Granting a license to the applicant to open a new family counseling center or a branch of a previously licensed family counseling center after completing the procedures with the competent authorities based on the initial approval
Rehabilitation and guidance platform
In the event of non-response according to the specified period, follow-up and escalation can be made via the client page
This e-service allows the users to report any violations of labor regulation in the private sector. Their reports will be sent to the responsible team in the Ministry of Human Resources and Social Development. As a result, this will create cooperation frameworks and connection to activate the monitoring and reporting process between the citizen and the Ministry towards workplace without violations.
A service that enables establishments to issue an exceptional, limited work permit only; For the purpose of transferring the service of an expatriate whose period of entry into the Kingdom exceeded 90 days without a work permit being issued to him.
1. Visit the e-services website and log in, select the establishment, then choose the service (transfer worker service with border number).
2. Enter the establishment number and the border number for the expatriate, then click (Add). After adding all the workers to issue temporary licenses, click (Submit).
3. A confirmation message will appear if the expatriate is affiliated with the establishment, or an authorization from the Ministry of Human Resources and Social Development will appear if the expatriate is affiliated with another establishment.
4. Then go to the Passports Department to obtain the temporary residence permit number
5. Then you can transfer the expatriate service through the residence number through the electronic services of the Ministry's website.
The expected time for closing the application: Immediately through electronic services
The service of organizing the contract between the employer and the recruitment agency, which aims to develop the contracting mechanism electronically
1- Sending a contract request with a recruitment office/company
2. Employment contracts are created and signed by the office/company
A service that allows the issuance of visas for domestic workers through the Musaned portal in an automated electronic manner.
1. Attach eligibility documents.
2. Submit the request.
3. Approval or rejection after the study
A service that enables the customer to obtain a certificate of the establishment's commitment to the wages protection program
Log in to the client's account on the Ministry's website
Request to issue a certificate of commitment
It is issued electronically, and it is issued manually from the labor office, if it is not possible to issue it automatically.
Fulfillment of the required condition
Throw this service, establishment representative is allowed to apply for license renewal to Isteqdam company, Isteqdam office, recruitment company or recruitment office to avoid services suspension and to practice the licensed activity.
1. Visit the eServices website, sign in and choose a license renew service
2. Accept the Terms of Service
3. The application data will be displayed
4. Fill in the form
5. After sending the application, a send confirmation will be appeared
Time Anticipated to Close the Request : 3 weeks
If the request exceeded the specified time, you can follow up through Your voice is heard service
The service provides the possibility of renewing the self-employment document upon its expiry, as it is done automatically and does not require any action from the beneficiary
It is done automatically and does not require any action from the beneficiary
This Service allows the establishment to pay its violation detected by inspection.
Enter the objections icon: -
Submit an objection request (the employer searches for the violation to which an objection request is to be submitted and presses the objection button).
The system displays the establishment's data, the employer's data, and the details of the violations. The employer enters his IBAN, writes the justifications for the request, and uploads the attachments, if any.
The employer presses the Submit button, and the system changes the status of the application to “Waiting for the Committee’s decision,” as shown in the screen below, in addition to the rest of the information that was entered.
Time Anticipated to Close the Request: specified by the inspector.
The service aims to document the contractual process between the employer and the employee so that the employee can practice this work in a regular manner
The establishments register the workers with the flexible work system(mrn) and verify the data through “Absher”. Or the worker creates a personal file on the portal website, and the employer searches the portal for employees to choose the most appropriate.
It is a service to document domestic labor contracts within the Kingdom to preserve the rights of the contracting parties and ensure that the contract includes all necessary items.
You can document the contract by entering the Musaned platform and following the following steps:
Go to the "Contracts" page through the menu on the right.
Click on the "Documentation" option in the New Requests section.
Complete the steps of requesting contract documentation and submitting the request.
The authentication link will be sent to the worker via a text message.
The worker must enter the residence number, then enter the verification code sent to the worker and agree to the contract within 5 days.
When the worker accepts the contract, the notarized contract is issued and the status of the contract is changed to "valid".
The service of issuing self-employment documents for freelancers and providing benefits, services and incentives (such as support programs and financing programs in cooperation with other parties) that they can benefit from through the document.
Login to the site - Create a new account through Absher - Choose the appropriate program from the list of programs - Attach proof of eligibility and practice
Developing standards for the work environment of persons with disabilities and providing them electronically through an automated program (platform) called “Mowaamah,” so that establishments, optional, wishing to develop their work environment environments to be suitable for persons with disabilities, can evaluate themselves based on those standards.
Entering the Mowama website, registering, paying fees, uploading evidence, auditing, and obtaining a certificate
Announcing telework jobs
Login to the site - choose jobs
An electronic service that enables users to file grievances, follow up on them, and respond to them by the concerned authorities. It also allows viewing the statement electronically.
for individuals:
Log in through the national unified sign-on on the Masar platform
Choose the grievance service
Submit a grievance request
Follow up on the grievance request
Find out the outcome of the grievance request
For professionals:
Log in through the national unified sign-on on the Masar platform
Choose the grievance service
Follow-up grievance requests
Submit the statement regarding the grievance request
Closing the grievance request with the final statement
In order to activate the concept of electronic transactions with government agencies and their integration with related systems, the Job Transactions Documentation service was launched to achieve the highest level of follow-up and documentation of job procedures and incidents automatically between government agencies and the Ministry of Civil Service. The job events and incidents of the government sector employees are recorded and updated electronically through the provision of this service to government agencies specialists.
Expected time to close the order: 6 working days
If the request exceeded the specified time, you can follow up through Your voice is heard service
The temporary work notice is a document that authorizes a worker to work for a specific employer for a temporary and specific period of time.
Entering the Musaned platform - temporary work notices service, and uploading the valid Ministry of Human Resources and Social Development license form for the facility
The service allows customers to book an electronic appointment to visit the branches of the Ministry of Human Resources and Social Development and also allows them to inquire about their appointments.
Book an appointment online:
The user chooses the online appointment service to make an appointment reservation
The user selects the reservation information
Determining the branch sector (labor / social security offices)
Determine the branch city and the appropriate branch for it
Specify reservation details (day / appointment period)
The user enters (the ID / Iqama number) and the mobile number
The user enters the CAPTCHA and chooses a reservation
The user is required to enter the verification code sent through Absher
The user enters the verification code
The appointment is reserved for the user, the reservation message is displayed, and an SMS message is sent to the entered contact data
Inquire about an appointment:
The user chooses the electronic appointment service to inquire about an appointment
The user enters (the ID / Iqama number) and chooses a query
The user is required to enter the verification code sent through Absher
The user enters the verification code
The reservation information and the location of the branch are displayed
A user can request to resend appointment details by selecting “Resend SMS”
The client can (cancel the appointment) only if the appointment is still on by selecting “Cancel”
Estimated time to close the order: immediately
In the event of non-response within the specified period, follow-up and escalation can be made through the client page
It is possible through the portal (Client page): to submit a complaint or request to communicate with His Excellency the Minister. It is a portal whose direct goal is to integrate the work of the ministry and society.
It works to increase the effectiveness of electronic communication and raise the percentage of public participation in the partnership on the directions of the Ministry of Human Resources and Social Development. This portal also achieves communication with customers about the Ministry's various works and services.
The client must have an account registered with the Ministry (HRSD) or an account registered with the Ministry of Interior (MoI) (Absher).
Expected time to close the request: The expected response time is 5 working days.
In the event of non-response within the specified period, the follow-up and escalation can be done via the Client page.
This new feature enables you to route voice commands to the gateway and the gateway will interact with you according to the voice command you have directed.
Developed Social Security System
Inquiry about the Case Position Sent to Hafiz
Inquiry about the status of sending people with disabilities' data to Nitaqat program
Inquiry about the Financial Subsidy(People with disabilities - Guardianship of Orphans)
Establishing a Cooperative Association
Issuing Pension certificate
Establishment of a research center and civil studies
donation service (Donate)
Listing donation opportunities service
Opportunity joining service
Listing a volunteer opportunity service
Volunteer registration service
Registration in the Qurra Program - Supporting children's hospitality for working women
Initial approval request service to open a family counseling center
Disability evaluation
Financial subsidy service for people with disability.
Digital certificate service to reduce passenger wages for persons with disabilities and their escort
Digital certificates service for traffic facilities for people with disabilities
Digital certification service for autism disorder
Issue disability certificate
Medical Equipment Subsidy Service
Orphans recommendation letter
Visa exemption service for people with disabilities
Sustainability and empowerment programm
Marriage-subsidy for Orphans
Foster-Family program application
Registration in eldercare facilities application service
Child-Foster Acknowledgement service
End-of-adoption reward for foster families
Issuance of a Travel Permit / Passport or Renewal of passport service for orphans
Private Day Care Enrollment Service
Inquiry service about Insurance Beneficiaries(Entities)
Inquiry Service about Insurance Beneficiaries' Data(Entities)
Citizen account
Reporting domestic violence
Inquiries of the owners of the centers for the beneficiaries attached to the day care center
Issuing a license for a family counseling center service