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Last Update 04 Dec 2022

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Service Level Agreement

 

The Ministry of Social Affairs is keen to achieve customer satisfaction by providing external portal services and e-services at all times. We offer here a list of such services that have achieved compliance with these standards as well as the maximum time to provide the service, knowing that this time does not include the completion of deficiencies in case the client did not provide all the required information as well as the time to be taken by a third party, such as the other government authorities, in case  the processing of  transactions required that. All clients must abide by the terms and rationale for each service as described in the e-services guide in the Ministry. All the e-services will be added in turn to this list. For more information about all available e-services, please visit the Ministry e-services guide via the following link: Click here

 

Assistance and Support:

 

Portal includes a section to assist and support the beneficiaries, this section provides all the services needed by the visitor of Ministry of Social Affairs portal, taking into account to be suitable and fits the largest number of visitors. Therefore, a readable content, various media shapes, detailed information and links have been provided such as: Frequently Asked Questions, Frequent Inquiries Sections, Ease Of Usage, Handheld Devices ... and other applications. The following links illustrate some examples of assistance and support through the portal:

 

-Inquiry about Financial Benefit.

- Conditions of Orphan Sponsorship

 

Privacy and Confidentiality of Information:

Confidentiality and privacy of information of users and visitors are at the top priorities of Ministry of Social Affairs, the Portal exert all possible efforts to present high quality services to all beneficiaries through the privacy document and confidentiality of information.

 

Communication and Participation Mechanism:

Portal is committed to interact and respond to all received requests and inquiries through (Contact us) page

 

Levels of electronic service delivery
Service
Expected service completion period
Service availability time (hours/day)
Notes
My Employment Data
30 Days
24/7
 
Service Statement (BAYAN)
2 days
24/7
 
Jobs Data and Variables Verification
4 days
24/7
 
Register for Support Jobs (SAAID)
7 days
24/7
 
Marriage-subsidy for Orphans
15 days
24/7
 
Medical Equipment Subsidy Service
10 days
24/7
After registering the application from the subsidy unit (the current time), it is automatically registered on the waiting list until a new payment is prepared for disbursement, and this is usually the month following the registration of medicine.
Foster-Family program application
10 days
24/7
 
Issuance of a Travel Permit / Passport or Renewal of passport service for orphans
15 days
24/7
 
Disability evaluation
30 days
24/7
 
Establishing a Cooperative Association
90 days
24/7
 
Establishment of a research center and civil studies
90 days
24/7
 
Registration in eldercare facilities application service
10 days
24/7
 
Digital certificate service to reduce passenger wages for persons with disabilities and their escort
immediately
24/7
 
Issue and Renew Work license
immediately
24/7
 
Wage Protection Commitment Certificate
immediately
24/7
 
Request to issue a domestic worker visa electronically
24 hours
24/7
the client fulfills the requirements and conditions of the approved domestic labor recruitment controls
Issue Saudization Certificate
immediately
24/7
 
Temporary Work Services Notices
1 day
24/7
 
The mechanism for workers in the gold and jewelry activity to obtain a professional license
immediately
24/7
 
Issuance Mowama certificate
immediately
24/7
 
Issuance of documents for freelance work
immediately
24/7
 
Changing Establishment Commercial Activity
Determined by the Authorized Department
24/7
 
Freelance work document renewal service
immediately
24/7
 
Create a contract (telework platform)
immediately
24/7
 
Settlement of the first violation in exchange for commitment
Determined by the Authorized Department
24/7
 
Change expatriate Profession
immediately
24/7
 
Electronic regulation approval service
immediately
24/7
 
Open Establishment File
immediately
24/7
 
 

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