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It is possible through the portal (Client page): to submit a complaint or request to communicate with His Excellency the Minister. It is a portal whose direct goal is to integrate the work of the ministry and society. It works to increase the effectiveness of electronic communication and raise the percentage of public participation in the partnership on the directions of the Ministry of Human Resources and Social Development. This portal also achieves communication with customers about the Ministry's various works and services.
Beneficiaries - Sector
Available Languages
Service issue date
Time anticipated to close the Request
Complaint Handling Policy
The Ministry is committed to providing high quality services that meet the needs and expectations of its customers. To enhance this, the Ministry recognizes the right of customers to submit complaints, and even welcomes them as a valuable means and an important entry point for developing its services.
This policy highlights the extent of the senior management’s interest in dealing with complaints received on the Ministry’s services efficiently, effectively, quickly and fairly through a complaints system characterized by easy access, speed, confidentiality and reliability of the information provided, definition, simplicity, impartiality, effectiveness, and control, with the necessary auditing. Periodically.
The Ministry's cadres have been highly professionally trained and developed in accordance with the requirements of ISO 10002:2018 and the Ministry's customer service system, with the continuous endeavor to comply with international best practices. Complaints can be submitted free of charge using any of the following channels:
call center: 19911
Customer service on the portal: https://hrsd.gov.sa/ar
email: cc@hrsd.gov.sa.
The Ministry’s employees concerned with the Ministry’s offices and branches, and any other channels provided by the Ministry
Delivery Channels
Coast
The client must have an account registered with the Ministry (HRSD) or an account registered with the Ministry of Interior (MoI) (Absher).
Enter the particulars of the complaint correctly according to the user manual.
أضف السبب (اختر من خيار واحد إلى خياران)
This new feature enables you to route voice commands to the gateway and the gateway will interact with you according to the voice command you have directed.