Client page (Complaints and Reports)

Last Update 22 Oct 2022

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Client page (Complaints and Reports)

Average: 3.3 (325 votes)

It is possible through the portal (Client page): to submit a complaint or request to communicate with His Excellency the Minister. It is a portal whose direct goal is to integrate the work of the ministry and society. It works to increase the effectiveness of electronic communication and raise the percentage of public participation in the partnership on the directions of the Ministry of Human Resources and Social Development. This portal also achieves communication with customers about the Ministry's various works and services.

  • Individuals - قطاع الخدمات المشتركة

    Beneficiaries - Sector

  • Available Languages

  • Service issue date

  • 5 working days

    Time anticipated to close the Request

  • Complaint Handling Policy



    The Ministry is committed to providing high quality services that meet the needs and expectations of its customers. To enhance this, the Ministry recognizes the right of customers to submit complaints, and even welcomes them as a valuable means and an important entry point for developing its services.



    This policy highlights the extent of the senior management’s interest in dealing with complaints received on the Ministry’s services efficiently, effectively, quickly and fairly through a complaints system characterized by easy access, speed, confidentiality and reliability of the information provided, definition, simplicity, impartiality, effectiveness, and control, with the necessary auditing. Periodically.



    The Ministry's cadres have been highly professionally trained and developed in accordance with the requirements of ISO 10002:2018 and the Ministry's customer service system, with the continuous endeavor to comply with international best practices.

    Complaints can be submitted free of charge using any of the following channels:



    call center: 19911



    Customer service on the portal: https://hrsd.gov.sa/ar



    email: cc@hrsd.gov.sa



    The Ministry’s employees concerned with the Ministry’s offices and branches, and any other channels provided by the Ministry


    Delivery Channels

  • Free Service

    Coast

  • Related Application

  • Service Steps
  • Conditions and Controls
  • Required Documents
  • FAQ

The client must have an account registered with the Ministry (HRSD) or an account registered with the Ministry of Interior (MoI) (Absher).

Enter the particulars of the complaint correctly according to the user manual.

  • Service Steps Hide More
  • The client must have an account registered with the Ministry (HRSD) or an account registered with the Ministry of Interior (MoI) (Absher).

  • Conditions and Controls Show More
  • Required Documents Show More
  • Enter the particulars of the complaint correctly according to the user manual.

  • FAQ Show More
  • Individuals - قطاع الخدمات المشتركة

    Beneficiaries - Sector

  • Available Languages

  • Service issue date

  • 5 working days

    Time anticipated to close the Request

  • Complaint Handling Policy



    The Ministry is committed to providing high quality services that meet the needs and expectations of its customers. To enhance this, the Ministry recognizes the right of customers to submit complaints, and even welcomes them as a valuable means and an important entry point for developing its services.



    This policy highlights the extent of the senior management’s interest in dealing with complaints received on the Ministry’s services efficiently, effectively, quickly and fairly through a complaints system characterized by easy access, speed, confidentiality and reliability of the information provided, definition, simplicity, impartiality, effectiveness, and control, with the necessary auditing. Periodically.



    The Ministry's cadres have been highly professionally trained and developed in accordance with the requirements of ISO 10002:2018 and the Ministry's customer service system, with the continuous endeavor to comply with international best practices.

    Complaints can be submitted free of charge using any of the following channels:



    call center: 19911



    Customer service on the portal: https://hrsd.gov.sa/ar



    email: cc@hrsd.gov.sa



    The Ministry’s employees concerned with the Ministry’s offices and branches, and any other channels provided by the Ministry


    Delivery Channels

  • Free Service

    Coast

  • Related Application

Related Services

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