Your Voice

The complainant is any problem encountered by a ministry member or the beneficiaries of its services through both traditional and electronic channels.  The aim of the complaint is to draw the attention of decision makers or who is in charge in the ministry on a special case or constraint faced by the complainant requiring a resolve. interference by one ministry or departments to correct the situation and solve the problem.

It is possible that the complaint is submitted to the ministry or one of its system till the service centers or branches of the Ministry or its various units in all areas of the kingdom.

We pledge our commitment to the highest standards of care and accuracy in searching, verifying, and analyzing before deciding on any complaint. We also pledge our commitment to the full responsibility for all the actions that accompany the alerting process and the decisions and judgments issued against the perpetrators of such violations of whatever kind.

In order to deal with the complaints which submitted to the ministry, the process is to study it perfectly and send it to the relevant department for studying. Communicating with the complaint through traditional or electronic way in case of requiring additional information or submitting results to the complaint. If there is an absence of reply, customer can communicate directly with the Ministry for warning about that by using complaint No.    

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